Terms & Conditions

Terms & Conditions

Last updated on 13 Dec 2025

These Terms and Conditions constitute a binding agreement by and between Cafe Cuttans by HotSpot (hereafter referred to as "we," "us," or "our") and you (“you” or “your”) and relate to your use of our website and services (collectively, “Services”). By using the Services, you accept these Terms.

A. Service Use and Liability

1. Account Responsibility: You agree to provide accurate information and are responsible for all activity under your registered account.
2. Disclaimer: We provide no warranty or guarantee as to the accuracy, completeness, or suitability of the information on our website for any specific purpose. Your use of the Services is at your own risk.
3. Intellectual Property: The content of the website and Services is proprietary to us, and you may not claim any intellectual property rights in our contents.

B. Payments and Refunds

1. You agree to pay us the charges associated with the Services.
2. Refunds are governed by our separate Cancellation & Refund Policy. Failure to raise a refund claim within the stipulated time makes you ineligible.

C. Governing Law and Dispute Resolution (Final Generic Version)

1. Governing Law: These Terms and any non-contractual dispute or claim relating to them shall be governed by and construed in accordance with the laws of the jurisdiction where our official operating address (as listed on this website) is located, without regard to its conflict of laws principles.
2. Jurisdiction: All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in the city and region of our official operating address (as listed on this website).
3. Mandatory Local Laws: Notwithstanding the above, the Service is subject to all mandatory consumer protection, food safety, and public health laws in the local jurisdiction where the customer is located or where the food is delivered.

D. Communication

1. All concerns relating to these Terms must be communicated to us using the official contact information publicly available on our website.