Contact Policy

Contact Policy

This policy details the methods customers may use to contact Cafe Cuttans by HotSpot (hereafter referred to as "we," "us," or "our") regarding orders, services, or general inquiries.

A. General Inquiries and Order Support

For all questions regarding orders, reservations, delivery status, or service feedback, customers should use the primary contact methods provided on our website's contact page and footer.

• Telephone: Use the primary phone number listed on our website for immediate assistance, especially for urgent order issues.
• Email: Use the official email address listed on our website for non-urgent inquiries and documentation.
• Physical Address: Our official registered address is available on the website's contact page for formal correspondence.

B. Technical Support

For issues related to the website, mobile app, or online payment processing, please contact the support channels listed on our website.

C. Legal and Policy Communications

Any formal notice or communication relating to our Terms & Conditions, Privacy Policy, or legal matters must be sent via registered mail to our official registered address as listed on the website.